Effective Date: August 30, 2025 | Last Updated: August 30, 2025
At A1 Ophthalmic, we understand that circumstances may require order cancellations or product returns. This policy outlines our procedures for cancellations, returns, exchanges, and refunds to ensure transparency and customer satisfaction while maintaining quality standards for medical equipment.
Orders can be cancelled free of charge within 1 day (24 hours) of placement, provided they have not been dispatched.
Cancellations on the 2nd day after order placement will incur a 5% processing fee if the order is still in processing stage and not yet dispatched.
Orders cannot be cancelled after 3 days from placement or once they have been dispatched. Returns policy applies for orders already shipped.
Size/Model Exchanges: Available for similar-priced items within 30 days.
Defective Item Exchange: Immediate replacement for manufacturing defects.
Price Difference: Customer pays difference for higher-priced items; credit issued for lower-priced items.
| Refund Type | Processing Time | Refund Method |
|---|---|---|
| Order Cancellation (Within 1 Day) | 2-3 business days | Original payment method |
| Order Cancellation (Day 2 - 5% Fee) | 2-3 business days | Original payment method |
| Defective Product | 5-7 business days | Original payment method |
| Return Approval | 7-10 business days | Original payment method |
| Bank Transfer Refunds | 3-5 business days | Bank account |
Original shipping charges are non-refundable unless the return is due to our error.
10% restocking fee may apply to non-defective returns of high-value equipment (above ₹50,000).
₹200 fee for returns without original packaging or missing accessories.
⚠️ Product-Based Warranty: Warranty period varies based on the specific product and manufacturer specifications.
Please check individual product pages for exact warranty details. Warranty information is provided in the product description and on the invoice.
6 Months
Manufacturing defects
(Example: Basic trial lens sets)
1 Year
Parts & labor covered
(Example: Auto refractometers)
2 Years
Comprehensive coverage
(Example: Digital lensmeter systems)
Note: Warranty coverage may vary by manufacturer and product type. Some imported equipment may have different warranty terms. Always refer to the product documentation and invoice for specific warranty details.
If you receive a defective product, please contact us immediately and do not attempt to use the equipment.
Step 1: Stop using the product immediately
Step 2: Take photos of the defect
Step 3: Contact customer service within 48 hours
Step 4: Receive replacement or full refund
Due to sterility requirements, surgical instruments cannot be returned once opened. Exchanges available only for manufacturing defects within 7 days of delivery.
30-day return policy applies with mandatory calibration check upon return. Restocking fee waived if returned due to accuracy issues.
Single-use items and consumables can only be returned if packaging is unopened and within 14 days of delivery. Prescription items require valid documentation.
International returns are subject to additional considerations due to customs regulations and shipping costs.
• Customer responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Return window reduced to 14 days from delivery
• Products must comply with origin country import regulations
Email Support
a1enter2000@gmail.comPhone Support
+91-9899012115Business Hours
Mon-Sat: 9 AM - 6 PM IST
A1 Ophthalmic Returns Department
2570A UGF Near Guru Dwara Shadi khampur
Opp. West Patel Nagar
New Delhi, Delhi - 110008
India
Delivery Timeline
Metro: 8-14 Days
Others: 10-16 Days
Pan-India Delivery
Settlement Cycle
T+7 & T+10
After delivery confirmation
Payment Methods
Razorpay | UPI
100% Secure Gateway
All returned medical equipment undergoes rigorous quality and safety testing before being eligible for resale or refurbishment.
Equipment that cannot meet our quality standards will be responsibly disposed of in accordance with medical waste regulations.
Refund timelines may be extended during unforeseen circumstances such as natural disasters, government restrictions, or supply chain disruptions beyond our control.
This policy complies with Indian consumer protection laws. Customers retain all rights under applicable consumer protection legislation, and this policy does not limit statutory rights.
Our customer service team is here to assist you with any questions about cancellations, returns, or refunds.