Effective Date: August 30, 2025 | Last Updated: August 30, 2025
At A1 Ophthalmic, we are committed to protecting your privacy and handling your personal information with the highest standards of care and transparency. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.a1ophthalmic.in or use our services.
We may collect sensitive information such as medical credentials, licenses, or health-related data only when necessary for regulatory compliance or service provision, with explicit consent.
We will always obtain your explicit consent before using your information for purposes not outlined in this policy or as required by law.
A1 Ophthalmic does not sell, rent, or trade your personal information to third parties for their marketing purposes.
In the event of merger, acquisition, or asset sale, your information may be transferred as part of business assets. You will be notified of any such transfer.
All service providers are bound by strict data protection agreements and are required to implement appropriate security measures to protect your information.
These cannot be disabled as they are necessary for website functionality.
You can control these through browser settings or our cookie preference center.
We may update our cookie usage from time to time. Significant changes will be communicated through website banners or email notifications.
In the unlikely event of a data breach, we will:
While we implement robust security measures, you also play a crucial role in protecting your information by using strong passwords, keeping login credentials confidential, and reporting suspicious activities.
Some rights may be limited by legal requirements, such as retaining transaction records for tax purposes or maintaining medical device traceability records as required by regulations.
Retained for the duration of your account plus 7 years after closure for legal and tax compliance requirements.
Order and payment information retained for 10 years as required by Indian tax laws and medical device traceability regulations.
Communications and preferences retained until you unsubscribe or request deletion, plus 2 years for compliance verification.
Website usage data and cookies typically expire within 2 years, with some security logs retained for up to 5 years.
When data is no longer needed, we securely delete or anonymize it using industry-standard methods to ensure it cannot be recovered or reconstructed.
Your data is primarily stored and processed in India. Some service providers may process data in other countries with adequate data protection standards.
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at privacy@a1ophthalmic.in so we can delete such information.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Continued Use: Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
2570A UGF Near Guru Dwara Shadi khampur
Opp. West Patel Nagar
New Delhi, Delhi - 110008
India
Business Hours
Mon-Sat: 9 AM - 6 PM IST
Delivery Timeline
Metro: 8-14 Days
Others: 10-16 Days
Pan-India Delivery
Settlement Cycle
T+7 & T+10
After delivery confirmation
Payment Methods
Razorpay | UPI
100% Secure Gateway
You have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated. In India, you may contact the Data Protection Board or your state's IT department.