Privacy Policy
Effective Date: August 30, 2025 | Last Updated: August 30, 2025
At A1 Ophthalmic, we are committed to protecting your privacy and handling your personal information with the highest standards of care and transparency. This Privacy Policy explains how we collect, use, store, and protect your data when you visit www.a1ophthalmic.in or use our services.
1. Information We Collect
Personal Information
Account Information
- • Full name and title
- • Email address
- • Phone number
- • Professional credentials
- • Organization details
Billing & Shipping
- • Billing address
- • Shipping address
- • Payment method details
- • Tax identification numbers
- • Purchase history
Automatically Collected Data
Technical Data
- • IP address
- • Browser type & version
- • Device information
- • Operating system
- • Screen resolution
Usage Data
- • Pages visited
- • Time spent on site
- • Click patterns
- • Search queries
- • Product views
Communication
- • Email interactions
- • Chat conversations
- • Phone call records
- • Support tickets
- • Feedback & reviews
Sensitive Information
We may collect sensitive information such as medical credentials, licenses, or health-related data only when necessary for regulatory compliance or service provision, with explicit consent.
2. How We Use Your Information
Primary Uses
Order Processing
- • Process and fulfill orders
- • Payment processing
- • Shipping and delivery
- • Order tracking and updates
- • Invoice and receipt generation
Customer Service
- • Respond to inquiries
- • Technical support
- • Account management
- • Warranty and returns
- • Complaint resolution
Secondary Uses
Business Improvement
- • Website optimization
- • User experience enhancement
- • Product catalog improvements
- • Service quality analysis
- • Performance monitoring
Marketing & Communication
- • Product recommendations
- • Promotional offers
- • Educational content
- • Industry updates
- • Event notifications
Legal & Compliance Uses
- • Fraud prevention and security
- • Regulatory compliance and reporting
- • Legal dispute resolution
- • Tax and financial record keeping
- • Medical device traceability requirements
Consent-Based Use
We will always obtain your explicit consent before using your information for purposes not outlined in this policy or as required by law.
3. Data Sharing & Disclosure
We Do NOT Sell Your Data
A1 Ophthalmic does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Authorized Sharing
Service Providers
- • Payment Processors: Razorpay for secure payment processing
- • Shipping Partners: Blue Dart, DTDC, FedEx for order delivery
- • Cloud Services: Secure hosting and data storage providers
- • Analytics: Google Analytics for website performance (anonymized data)
- • Email Services: For transactional and promotional communications
Legal Requirements
- • Government agencies for regulatory compliance
- • Law enforcement when legally required
- • Courts for legal proceedings
- • Tax authorities for financial reporting
- • Medical device regulators for safety tracking
Business Transfers
In the event of merger, acquisition, or asset sale, your information may be transferred as part of business assets. You will be notified of any such transfer.
Data Protection Agreements
All service providers are bound by strict data protection agreements and are required to implement appropriate security measures to protect your information.
4. Cookies & Tracking Technologies
Types of Cookies We Use
Essential Cookies
- • Session management
- • Shopping cart functionality
- • Security authentication
- • Basic website operations
These cannot be disabled as they are necessary for website functionality.
Optional Cookies
- • Analytics and performance
- • Personalization preferences
- • Marketing and advertising
- • Social media integration
You can control these through browser settings or our cookie preference center.
Cookie Management
Your Cookie Choices
- • Browser Settings: Most browsers allow you to control cookies through settings
- • Opt-Out: You can disable non-essential cookies without affecting core functionality
- • Third-Party Cookies: Advertising cookies can be managed through industry opt-out tools
- • Mobile Devices: Use device settings to limit ad tracking
Cookie Policy Updates
We may update our cookie usage from time to time. Significant changes will be communicated through website banners or email notifications.
5. Data Security & Protection
Security Measures
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted database storage
- • Regular security audits and updates
- • Firewall and intrusion detection systems
- • Secure backup and recovery systems
Administrative Controls
- • Limited access on need-to-know basis
- • Employee training and confidentiality agreements
- • Regular access reviews and updates
- • Incident response procedures
- • Vendor security assessments
Data Breach Response
In the unlikely event of a data breach, we will:
- • Immediately assess and contain the breach
- • Notify affected users within 72 hours
- • Report to relevant authorities as required by law
- • Provide guidance on protective steps you can take
- • Implement additional security measures to prevent recurrence
Your Security Role
While we implement robust security measures, you also play a crucial role in protecting your information by using strong passwords, keeping login credentials confidential, and reporting suspicious activities.
6. Your Privacy Rights
Data Subject Rights
Access & Control
- • Right to Access: Request copies of your personal data
- • Right to Rectification: Correct inaccurate information
- • Right to Erasure: Request deletion of your data
- • Right to Portability: Receive data in structured format
Processing Control
- • Right to Object: Opt-out of marketing communications
- • Right to Restrict: Limit how we process your data
- • Right to Withdraw Consent: For consent-based processing
- • Right to Complain: File complaints with data protection authorities
How to Exercise Your Rights
- Contact our Privacy Officer at privacy@a1ophthalmic.in
- Provide your name, email, and specific request details
- Include verification information to confirm your identity
- We will respond within 30 days of receiving your request
- Some requests may require additional verification for security
Limitations
Some rights may be limited by legal requirements, such as retaining transaction records for tax purposes or maintaining medical device traceability records as required by regulations.
7. Data Retention & Deletion
Retention Periods
Account Information
Retained for the duration of your account plus 7 years after closure for legal and tax compliance requirements.
Transaction Records
Order and payment information retained for 10 years as required by Indian tax laws and medical device traceability regulations.
Marketing Data
Communications and preferences retained until you unsubscribe or request deletion, plus 2 years for compliance verification.
Technical Data
Website usage data and cookies typically expire within 2 years, with some security logs retained for up to 5 years.
Secure Deletion
When data is no longer needed, we securely delete or anonymize it using industry-standard methods to ensure it cannot be recovered or reconstructed.
8. International Data Transfers
Data Location
Your data is primarily stored and processed in India. Some service providers may process data in other countries with adequate data protection standards.
Cross-Border Safeguards
- • Adequate protection standards verified for all international transfers
- • Standard contractual clauses with international service providers
- • Regular compliance assessments of data processing locations
- • Encryption and security measures for data in transit
9. Children's Privacy
Age Restrictions
Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at privacy@a1ophthalmic.in so we can delete such information.
10. Changes to Privacy Policy
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Notification Methods
- • Email notification for material changes
- • Website banner announcements
- • Updated "Last Modified" date on this page
- • Account dashboard notifications for registered users
Continued Use: Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
📞 Privacy Contact Information
Privacy Officer
- 📧 Email: privacy@a1ophthalmic.in
- 📞 Privacy Hotline: +91-XXXXXXXXXX
- 🕒 Response Time: Within 30 days
- 📍 Address: [Your Business Address]
General Support
- 📧 Email: a1enter2000@gmail.com
- 📞 Phone: +91-XXXXXXXXXX
- 🕒 Business Hours: Monday-Saturday, 9 AM - 6 PM IST
Data Protection Authority
You have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated. In India, you may contact the Data Protection Board or your state's IT department.
Privacy Commitment
A1 Ophthalmic is committed to protecting your privacy and maintaining the confidentiality of your personal information. We will continue to review and improve our privacy practices to ensure the highest standards of data protection.
Version 2.0 | Document ID: A1O-PP-2025-001 | Last Revised: August 30, 2025
Questions about this Privacy Policy? Contact: privacy@a1ophthalmic.in