Policy Document

Shipping & Delivery Policy

Effective Date: August 30, 2025 | Last Updated: August 30, 2025

At A1 Ophthalmic, we are committed to delivering your ophthalmic products and medical equipment with the highest standards of care and professionalism. Our shipping policy ensures safe, timely, and reliable delivery of all orders placed through www.a1ophthalmic.in.

1. Order Processing & Preparation

  • •Standard Processing: Orders are processed within 1–3 business days after payment confirmation and verification.
  • •Medical Equipment: Specialized ophthalmic instruments may require additional 2-4 business days for quality assurance and calibration checks.
  • •Order Confirmation: You will receive an email confirmation within 24 hours of placing your order, followed by a shipping notification with tracking details.
  • •Business Days: Monday through Saturday (excluding national holidays and Sundays).

2. Delivery Timeframes & Coverage

Metro Cities

  • • Delhi NCR, Mumbai, Bangalore, Chennai
  • • Kolkata, Hyderabad, Pune, Ahmedabad
  • • Delivery: 8–14 business days

Tier 2 & Tier 3 Cities

  • • All other Indian cities and towns
  • • Rural and remote areas
  • • Delivery: 10–16 business days

Note: Delivery times may be extended during peak seasons, festivals, or due to unforeseen circumstances such as weather conditions or logistical challenges.

3. Shipping Charges & Policies

Free ShippingOrders above ₹5,000

Express Delivery: Available in select metro cities for an additional ₹500. Delivery within 1-2 business days (depends on your location).

4. Order Tracking & Communication

  • 📧Email Updates: Automatic notifications for order confirmation, dispatch, and delivery
  • 📱SMS Tracking: Real-time delivery updates sent to your registered mobile number
  • 🔍Online Tracking: Use your tracking number on our website or the courier partner's portal
  • 📞Customer Support: Call us for any shipping queries during business hours (9 AM - 6 PM IST)

5. Special Handling Procedures

Precision Ophthalmic Instruments

All sensitive medical equipment is packaged with specialized cushioning materials and shipped in temperature-controlled conditions when required. Additional insurance coverage is automatically included.

Pharmaceutical Products

Eye drops, medications, and temperature-sensitive products are shipped with appropriate cold chain management and expedited delivery to maintain product integrity.

Bulk Orders

Orders above ₹50,000 or bulk institutional purchases receive priority processing and may be eligible for scheduled delivery arrangements.

6. Delivery Requirements & Procedures

  • ⚠️Recipient Availability: Someone must be available to receive the package. Valid ID may be required for high-value items.
  • 📋Delivery Inspection: Please inspect packages for damage before accepting delivery. Report any issues immediately to our customer service.
  • ✅Successful Delivery: Requires signature confirmation or OTP verification for orders above ₹10,000.
  • 🔄Failed Delivery Attempts: Packages will be held at the local courier facility for 7 days before being returned to us.

7. Shipping Restrictions & Limitations

Geographic Limitations

  • • Currently serving India only (no international shipping)
  • • Some remote areas may have extended delivery times
  • • Certain pin codes may not be serviceable by our courier partners

Product Restrictions

  • • Controlled substances require valid medical prescriptions
  • • Some high-value equipment may require additional documentation
  • • Hazardous materials follow special shipping protocols

8. Shipping Partners & Insurance

Trusted Courier Partners

  • • Blue Dart Express
  • • DTDC Courier
  • • FedEx India
  • • India Post (Speed Post)
  • • Delhivery

Insurance Coverage

  • • Standard coverage up to ₹25,000
  • • Enhanced coverage available for high-value orders
  • • Transit insurance included in shipping charges
  • • Claims process available for damaged/lost items

9. Delayed or Non-Delivery Issues

If Your Order is Delayed

  • • Contact us immediately if delivery exceeds estimated timeframe
  • • We will investigate with our courier partners
  • • Compensation or replacement will be provided for verified delays

Undelivered Packages

  • • Full refund for packages lost in transit (subject to investigation)
  • • Re-shipment at no additional cost for verified cases
  • • Customer cooperation required for resolution process

10. Address Accuracy & Modifications

Customer Responsibility: Please ensure your shipping address is complete and accurate. Include landmark details, pin code, and a working phone number.

Address Changes: Modifications are possible only before dispatch. Once shipped, address changes may incur additional charges or delivery delays.

  • • Incorrect addresses may result in delivery failures and return shipping charges
  • • We are not responsible for delays caused by incomplete or wrong addresses
  • • Address verification calls may be made for high-value orders

11. International Shipping

Currently Not Available

We are working on expanding our services internationally. Please check back for updates or contact us for special arrangements for institutional orders.

12. Force Majeure & Liability

A1 Ophthalmic shall not be liable for delays or non-delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, or courier service disruptions. In such cases, we will make every effort to communicate delays and provide alternative solutions.

Customer Support & Inquiries

Contact Information

📧
📞
🕒

Business Hours

Mon-Sat: 9 AM - 6 PM IST

Quick Support For

  • ✓ Order status inquiries
  • ✓ Shipping address modifications
  • ✓ Delivery scheduling
  • ✓ Damage or loss claims
  • ✓ Express delivery requests

Business Details

🚚

Delivery Timeline

Metro: 8-14 Days

Others: 10-16 Days

Pan-India Delivery

💰

Settlement Cycle

T+7 & T+10

After delivery confirmation

💳

Payment Methods

Razorpay | UPI

100% Secure Gateway

Office Address

2570A UGF Near Guru Dwara Shadi khampur
Opp. West Patel Nagar
New Delhi, Delhi - 110008
India